Connection issues with remote application servers and how they can be avoided

The modern world means that all of our work assets and operations are rarely housed in one office building anymore. With the increasing technology in mobile devices, workers are able to operate in the field and have access to company systems through the use of remote application servers.

These allow systems and databases to be stored centrally in a server and then accessed from anywhere using mobile devices. But what happens when this server begins to lag?

Remote application servers can experience issues that can potentially stall the entire network. Fortunately, there are solutions to make sure this does not happen and ways to get things moving again if you experience lag.

The rise of the remote office

Almost 70 percent of Australian employees will spend time working remotely every week, an International Workplace Group (IWG) study has revealed.

This research has also shown that one in two Australians will spend up to half of their week working remotely, while more than 60 percent will spend at least one day a week outside of the office.

“There is a workspace revolution underway in Australia and businesses are waking up to the strategic and financial benefits that flexible office space can provide,” Head of IWG Australia and New Zealand Damien Sheehan said.

Some of the other key findings were that 81 percent believed remote working locations improved work/life balance and 84 percent said that it cut down their commuting time.

This is all being achieved by the rise of mobile technology, with over 17 million smartphones being used in Australia in 2018 while 1.65 million tablets were sold in the second half of 2017 alone.

What happens when Remote Application Servers lag?

The heart of the business network that services these mobile devices is the Remote Application Server(s). So when this server slows down, the lag is experienced across every connected device on the network.

The primary reason you will experience this lag is bandwidth. Each connection can use a few Kbps (kilobits per second) to a few Mbps (megabits per second) of bandwidth, even simple tasks like scrolling through a PDF file can put several Mbps of strain on the server.

When you are dealing with multiple devices that are sending requests to the server at once, it can cause issues if there isn’t enough bandwidth to accommodate the flow of data.

Latency is another common cause of lag, where there are delays before the transfer of information even begins.

Solutions to get your network running smoothly again

Thankfully, there are ways to get your network running effectively to prevent lag from occurring.

Parallels Remote Application Server is a software package that can virtualise and streamline applications, desktops, and data while delivering Remote Desktops and VDI to any remote device in your network.

You can assess your bandwidth using software like NetLimiter that will show you the strain each application puts on the server, which can help you decide whether increasing your bandwidth is required or if certain applications and tasks could be limited to reduce the burden.

There are also several monitoring tools that can assess and report on latency issues to quickly and easily smooth out that issue.

For more information on these solutions and other ways to optimise your Remote Application Server, contact the team at EMPR Solutions at 1300 289 867 (AU), 0508 278 769 (NZ) or email us at

– Josh Alston

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